Hunter Steel Flanges Manufacturing LLC

Introduction & Commitment

At Hunter Steel UAE, we are committed to protecting your privacy and ensuring the security of your personal information. Our culture begins and ends with the customer; service quality and data protection are our top priorities.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (

www.huntersteeluae.com

) or interact with our services. We are committed to transparency and compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL), along with international data protection standards.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Last Updated: October 24, 2025

Information We Collect

We collect personal information to provide you with exceptional service, improve our offerings, and fulfill your business requirements. The information we collect falls into two categories:

1. Information Collected Automatically (Implicit Collection)

When you visit our website, we automatically collect certain technical information to improve user experience and analyze website performance:

  • IP Address: Your device’s internet protocol address
  • Browser Type and Version: Information about the browser you use (Chrome, Safari, Firefox, etc.)
  • Operating System: The type of device and operating system (Windows, macOS, iOS, Android, etc.)
  • Geographic Location/Region: General location from which you access our website
  • Pages Visited: Which pages you view on our website
  • Time and Date of Visit: When you accessed our website
  • Referring Website: The website or search engine that directed you to us
  • Device Information: Type of device used (desktop, mobile, tablet)
  • Session Data: Duration of your visit and interaction patterns

Purpose: This data is used for statistical analysis, website performance optimization, security monitoring, and improving user experience. The information collected is typically anonymous and does not personally identify you.

2. Information You Provide Explicitly (Explicit Collection)

When you interact with our services, request quotations, or contact us, you may voluntarily provide:

  • Personal Details: Name, email address, phone number, job title
  • Company Information: Company name, industry sector, position/role
  • Project Requirements: Technical specifications, product inquiries, application details
  • Quotation Requests: Product type, quantity, size, material, pressure class, delivery location, timeline
  • Meeting Bookings: Preferred date, time, consultation type, contact preference
  • Inquiry Details: Questions, feedback, service requests, technical support needs
  • Communication Records: Email correspondence, phone call records, chat interactions via WhatsApp or website chatbot

Purpose: We use this information to:

  • Process and respond to your quotations, inquiries, and service requests
  • Schedule meetings and consultations
  • Provide product information, technical specifications, and engineering support
  • Improve customer service and communication
  • Maintain business records and transaction history
  • Send marketing communications (only with your explicit consent)
  • Fulfill contractual obligations

Purpose & Legal Basis for Data Processing

We collect and process your personal data only when we have a lawful basis to do so, in accordance with UAE PDPL requirements. The legal bases and purposes include:

1. Consent

When you submit a contact form, request a quotation, or subscribe to our communications, you provide explicit consent for us to process your personal information for the stated purpose.

2. Contract Fulfillment

Processing your data is necessary to fulfill our contractual obligations, including:

  • Responding to quotation requests
  • Processing orders and delivering products
  • Providing technical support and engineering consultation
  • Managing rental agreements for containers and equipment

3. Legitimate Business Interest

We process certain data based on our legitimate business interests, such as:

  • Improving website functionality and user experience
  • Conducting analytics and statistical research
  • Preventing fraud and ensuring security
  • Managing customer relationships

4. Legal and Regulatory Compliance

We may process your data to comply with:

  • UAE laws and regulations
  • Industry standards and certifications (ISO 9001, ISO 14001, ISO 45001)
  • Tax, accounting, and financial reporting obligations
  • Safety and quality assurance requirements
  • Legal proceedings or government requests

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by UAE law.

Retention Periods:

  • Business Records and Transactions: Minimum 5 years from the date of transaction (in compliance with UAE Federal Tax Authority and commercial regulations)
  • Quotation Requests: 3 years from the date of inquiry or until a business relationship is established
  • Active Customer Accounts: Duration of business relationship plus 5 years
  • Marketing Communications: Until you withdraw consent or unsubscribe
  • Website Analytics Data: 24 months
  • CCTV/Security Footage (if applicable): 30-90 days unless required for investigation

Deletion and Anonymization:

Once the retention period expires, or upon your request (where legally permissible), we will:

  • Securely delete your personal data from our active systems
  • Anonymize data used for statistical or research purposes
  • Archive data that must be retained for legal compliance in secure, access-restricted storage

You may request deletion of your personal data at any time by contacting us at 

hsfm@huntersteel.ae

. Please note that certain legal obligations may prevent immediate deletion.

Data Security

Hunter Steel UAE takes data security seriously and implements robust technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Technical Security Measures:

  • Encryption: All data transmitted between your browser and our website is protected using SSL/TLS encryption technology
  • Secure Servers: Personal data is stored on secure servers with restricted access and firewall protection
  • Access Controls: Multi-factor authentication and role-based access for employees
  • Regular Security Updates: Software, systems, and security protocols are regularly updated
  • Data Backup: Regular encrypted backups to prevent data loss
  • Intrusion Detection: Monitoring systems to detect and prevent unauthorized access

Organizational Security Measures:

  • Employee Training: All staff handling personal data receive training on data protection and confidentiality
  • Confidentiality Agreements: Employees and contractors sign confidentiality and non-disclosure agreements
  • Access Restrictions: Personal data access is limited to authorized personnel on a need-to-know basis
  • Security Policies: Comprehensive data protection policies and procedures in place
  • Regular Audits: Periodic security assessments and compliance audits
  • Incident Response Plan: Procedures for detecting, reporting, and responding to data breaches

Data Breach Notification:

In the unlikely event of a data breach that poses a risk to your rights and privacy, we will:

  • Notify affected individuals within 72 hours of discovery
  • Report the breach to the UAE Data Office as required by law
  • Take immediate action to contain and remedy the breach
  • Provide guidance on protective measures you can take

Data Sharing & Disclosure

Hunter Steel UAE respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes.

Internal Use:

Your personal data is shared internally within Hunter Steel UAE only among authorized personnel who require access to fulfill your requests, process transactions, or provide customer support.

Third-Party Service Providers:

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These providers include:

  • Website Hosting and Cloud Services: For secure data storage and website functionality
  • Email and Communication Services: For sending correspondence and marketing communications (with consent)
  • Payment Processing: For secure transaction processing (credit card processors, banks)
  • Shipping and Logistics: For product delivery and freight forwarding
  • Analytics Providers: For website traffic analysis and performance monitoring (e.g., Google Analytics)
  • CRM and Customer Support Tools: For managing customer relationships and inquiries
  • Certification and Inspection Bodies: Third-party inspection agencies (Bureau Veritas, SGS, DNV, TÜV) for product testing and certification

Important: All third-party service providers are contractually obligated to:

  • Use your data only for the specific services they provide to us
  • Maintain appropriate security measures
  • Comply with applicable data protection laws
  • Not use your information for their own purposes

Business Partners and Affiliates:

We may share limited information with business partners when necessary to deliver joint services or fulfill contractual obligations (e.g., co-manufacturing, specialized engineering services). All partners are required to maintain confidentiality and data protection standards.

Cross-Border Data Transfers:

In some cases, your data may be transferred outside the United Arab Emirates to countries where our service providers or partners operate. When this occurs, we ensure:

  • Transfers are only to countries with adequate data protection laws as recognized by UAE authorities
  • Standard contractual clauses and additional safeguards are implemented
  • Data protection agreements are in place with all international partners
  • You are informed of any cross-border transfers when necessary

Legal Requirements:

We may disclose your personal information if required by law, regulation, legal process, or government request, including:

  • Compliance with court orders, subpoenas, or legal proceedings
  • Cooperation with law enforcement or regulatory authorities
  • Protection of our legal rights, property, or safety
  • Investigation of fraud, security incidents, or policy violations
  • Prevention of harm to individuals or the public

Your Rights as a Data Subject

Under the UAE PDPL, you have the following rights regarding your personal data:

1. Right to Access

You have the right to request a copy of the personal data we hold about you, including information on how it is used and who it is shared with.

2. Right to Rectification

You may request correction of inaccurate, incomplete, or outdated personal information at any time.

3. Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data when:

  • It is no longer necessary for the purposes it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Note: We may retain certain data if legally required (e.g., tax, accounting, or contractual obligations).

4. Right to Restrict Processing

You may request that we limit how we use your data in certain circumstances, such as when accuracy is contested or processing is unlawful.

5. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another organization.

6. Right to Withdraw Consent

You may withdraw your consent for marketing communications or data processing at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

7. Right to Object

You can object to processing of your personal data based on legitimate interest, direct marketing, or profiling.

How to Exercise Your Rights:

To exercise any of these rights, please contact us:

Email: 

hsfm@huntersteel.ae


Phone: +971 48877711 / +971 45293380
Address: Hunter Steel Flanges Manufacturing LLC, Phase 01, DIC – Al Layan, P.O. Box 377114, Dubai, UAE

Response Time: We will respond to your request within 10 business days. If your request is complex, we may extend this period and will notify you of the extension.

Verification: To protect your privacy, we may request proof of identity before fulfilling your request.

Cookies & Tracking Technologies

Hunter Steel UAE uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and provide personalized content.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device and remember your preferences.

Types of Cookies We Use:

1. Essential Cookies (Strictly Necessary)

These cookies are required for the website to function properly and cannot be disabled.

  • Session management and authentication
  • Security and fraud prevention
  • Website functionality and navigation

2. Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website.

  • Google Analytics: Tracks page views, user behavior, traffic sources
  • Purpose: Improve website design, content, and user experience
  • Note: Data collected is typically anonymized and does not personally identify you

3. Functionality and Preference Cookies

These cookies remember your preferences and settings.

  • Language selection (English/Russian)
  • Form auto-fill preferences
  • User interface customization

4. Marketing and Advertising Cookies (with consent)

These cookies are used to deliver personalized content and marketing communications.

  • Only used with explicit consent
  • Track interests and browsing patterns for targeted offers
  • Measure effectiveness of marketing campaigns

Third-Party Cookies:

Our website may use third-party cookies from:

  • Google Analytics: For website traffic analysis
  • Social Media Platforms: If social sharing buttons are enabled
  • YouTube: If embedded videos are present
  • WhatsApp Business API: For chatbot functionality

We do not control third-party cookies. We recommend reviewing the privacy policies of these services.

Managing Cookies:

You have control over cookies and can manage them through your browser settings:

  • Accept or Reject Cookies: Configure your browser to accept, reject, or notify you about cookies
  • Delete Cookies: Clear existing cookies from your device at any time
  • Opt-Out of Analytics: Use browser extensions or Google Analytics opt-out tools

Note: Disabling essential cookies may affect website functionality.

To learn more about cookies and how to manage them, visit: 

www.allaboutcookies.org

Changes to Privacy Policy

Hunter Steel UAE reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations.

How We Notify You of Changes:

  • Website Notice: Updated policy posted on 
  • www.huntersteeluae.com
  •  with revised “Last Updated” date
  • Email Notification: For material changes that significantly affect your rights, we will notify registered users via email
  • In-App Notification: Prominent notice displayed on the website when significant changes are made

Your Acceptance:

Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

Version Control:

We maintain records of previous versions of our Privacy Policy. If you have questions about changes, please contact us.

Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Hunter Steel Flanges Manufacturing LLC

Head Office:
Phase 01, DIC – Al Layan
P.O. Box 377114
Dubai, United Arab Emirates

Branch Office:
Abu Dhabi, UAE

Contact Information:
📞 Phone: +971 48877711 / +971 45293380
📠 Fax: +971 48877677
📧 Email: 

hsfm@huntersteel.ae


🌐 Website: 

www.huntersteeluae.com

Business Hours:
Monday to Saturday: 8:00 AM – 6:00 PM (UAE Time)

Data Protection Inquiries:
For privacy-related questions or to exercise your data subject rights, please email us at 

hsfm@huntersteel.ae

 with “Privacy Request” in the subject line.

Response Time: We aim to respond to all privacy inquiries within 10 business days.

Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, specifically:

  • UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL)
  • UAE Federal Law No. 5 of 2012 on Combating Cybercrimes
  • Other applicable UAE federal and local laws

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

Compliance & Certifications

Hunter Steel UAE is committed to maintaining the highest standards of data protection and business integrity. Our compliance framework includes:

  • UAE PDPL Compliance: Full adherence to UAE Federal Decree-Law No. 45 of 2021
  • ISO 9001:2015: Quality Management System
  • ISO 14001:2015: Environmental Management System
  • ISO 45001:2018: Occupational Health and Safety Management System

We conduct regular audits and assessments to ensure ongoing compliance with data protection laws and industry best practices.

Additional Information

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it immediately. If you believe we have collected information from a minor, please contact us at 

hsfm@huntersteel.ae

.

Third-Party Websites

Our website may contain links to third-party websites, including suppliers, partners, or industry resources. Hunter Steel UAE is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

Marketing Communications

If you have opted in to receive marketing communications from us, you may:

  • Unsubscribe: Click the “unsubscribe” link in any promotional email
  • Opt-Out: Contact us at 
  • hsfm@huntersteel.ae
  •  to remove yourself from marketing lists
  • Update Preferences: Manage your communication preferences through your account or by contacting us

Note: You cannot opt out of essential administrative communications related to your transactions, account security, or legal notices.

Thank you for trusting Hunter Steel UAE with your personal information. We are committed to protecting your privacy and providing exceptional service